Please send the product back to:
Attn: Samuel Rbibo
330 Av Avro
Pointe-Claire, QC H9R 5W5
Canada
Please make sure to include all original contents of your package including the jewelry box and packing slip. Any package received with no documentation or reference of order information will significantly delay processing time. To ensure proper handling and timely delivery of your valuable item, it is preferable to use a shipping service that is trackable.
The Pearl Source cannot be held responsible for any items lost during transit, so please insure your package for the full amount. Refunds generally take 6-8 business days to process from the day that we receive your package. Should you wish to have your refund processed sooner, please provide us with tracking information once the package arrives so we can validate the return. Please let us know if you have any other questions.