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FAQ - Video Tutorials

Watch helpful videos from our pearl care experts on frequently asked questions and topics by our thousands of customers.

Understanding Pearl Qualities

Understanding the differences between pearl surface, pearl luster, and pearl shape.

Difference in Pearl Overtones

Find out more about the 3 pearl overtones of Akoya Pearls: white, rose, and ivory. Shop your dream pearls at The Pearl Source!

Freshwater Pearls vs. Akoya Pearls

Discover the main differences between Freshwater Pearls vs. Akoya Pearls in terms of luster and overall quality.

Pearl Care Instructions

Learn how to take care of your pearls with our Pearl Care Instructions video. The best tips on how to clean your pearls safely and efficiently.

Tahitian Pearl Colors

Discover the gorgeous Tahitian Pearl colors: black, green and silver, each with their own charm. Shop your dream pearls at The Pearl Source!

Types of Clasps

Learn everything you need to know about the different Types of Clasps and secure your pearls safely at all times.

Understanding Pearl Sizing

Learn and discover the difference in pearl sizes to find the perfect fit for you.

The Perfect Necklace Length

Learn about the various necklace lengths available on all our pearl strands to make sure you capture the right look.

The Perfect Jewelry Box

Discover our unique packaging that makes each jewelry piece the perfect gift for that special someone.

General, Shipping and Jewelry Questions

Do you have a brick and mortar location where we can shop in person?

We are located in Los Angeles but we do not have any showrooms where you can see your item. All orders need to be placed online.

I have some pearls I'd like to sell or get appraised. Do you do that?

We do not purchase any jewelry that we did nor originally make, nor do any appraisals for that jewelry.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express (for orders paid in USD only), PayPal, Apple Pay and Affirm.

Can you send a photo of this item before I purchase it?

Unfortunately, were not able to send photos of our products beforehand because all items are made-to-order. The only photos we have are online and we try to make each item as close to the photo as possible, of course with some natural variation.

You are running a sitewide sale but I have another active promo code to use. May I combine the two?

No, unfortunately promo codes are not combinable with a sitewide sale. It's best to take advantage of the higher discount and use the promo code for a later purchase.

Can you issue my refund to a different card?

We can only refund the original card used for purchase. However if you card has been compromised, it will be routed to the correct bank account and you will still receive the refund, despite the card number.

Where will my order ship from?

All of the orders placed on thepearlsource.com, thepearlsource.co.uk, and thepearlsource.com.au will be shipped directly from our office in Los Angeles.

"It was a beautiful pearl. It was larger than I thought, which was great! If looking to purchase more pearls, I definitely would look here first. Also, it was delivered in a timely manner."
"It was a beautiful pearl. It was larger than I thought, which was great! If looking to purchase more pearls, I definitely would look here first. Also, it was delivered in a timely manner."
Betsy M. -
February 4, 2025
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